Assistenza

ASSISTENZA TECNICA
Email: service@euromecc.com
ASSISTENZA PER RICAMBI
Email: spareparts@euromecc.com

Uno dei punti di forza dell'EUROMECC è l’attenzione da sempre dedicata all’assistenza del cliente, sia per la soluzione di possibili problematiche nell’uso quotidiano, sia per lo studio di soluzioni per nuove esigenze. Euromecc offre ai propri clienti una vasta gamma di servizi in grado di supportarli per tutta la vita dell'impianto, ridurre al minimo i tempi di inattività e i costi operativi di gestione dell'impianto:

  • Euromecc fornisce, insieme all'impianto, tutti i disegni e i manuali, in modo tale da assicurare al cliente la massima autonomia.
  • Servizio di Supporto Tecnico da Remoto: non appena riceviamo una richiesta di supporto da remoto, i nostri ingegneri sono in grado di connettersi da remoto al PC del cliente, visualizzando lo schermo e dando assistenza diretta e immediata.
  • Un team di 15 tecnici specializzati è inoltre al servizio del cliente per intervenire tempestivamente, ove fosse necessario, in qualsiasi area geografica per risolvere problemi inerenti meccanica, elettronica ed informatica (un solo tecnico per ogni necessità).
  • Ricambi: EUROMECC dispone inoltre di un ampio magazzino dedicato ai ricambi, in grado di garantire che la ricambistica venga consegnata in tempi brevi, anche per impianti dalla vita pluridecennale.
  • Manutenzione Preventiva-Programmata: conoscere anticipatamente il programma di manutenzione necessario a mantenere in ottime condizioni l'impianto aiuta il cliente a programmare i downtime e consente notevoli risparmi in termini di costi di manutenzione e riparazione.
  • Corsi di formazione: dopo aver completato l'impianto, Euromecc offre ai propri clienti dei corsi di formazione per il personale. Crediamo infatti che le performance dell'impainto dipendano strettamente anche da una buona conoscenza e comprensione da parte dei tecnici di ogni aspetto dell'impianto stesso.

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